DirecTV Inc Complaint - DIRECTV Ripoff - DIRECTV Service
PALM COAST, FLORIDA -- Don't ever get DIRECTV! They rip you off. I was a long time good customer who faithfully paid my bills. I stuck with their service that I felt was superior to cable except when it rained! I did not like their requirement (which I was told changed when I switched) to pay $200. for a leased DVR. Then I terminated service after many years and switched to UVERSE. I was required to pack up my three receivers and accessories in their own provided boxes and mail them back. I did this timely and according to direction. I tracked the return shipments with their return tracking numbers. They were delivered on July 2, 2010. On July 18, 2010, I received an email stating that I had an outstanding bill which was incorrect because all current charges had been paid. I called to find out that I was being billed for unreturned equipment. I provided tracking numbers and was assured that no charges would be made to my credit card which I was required to provide. I was also told that the bill would be rectified on the next business day. I later received a paper billing for the erroneous balance which I was told that I would receive, but I was waiting for the reversal of the bill which I was assured I would also receive. Yesterday, when I was away from home, I received an auto-generated call which instructed me to call about my account. I did so today, August 2, 2010 and found that my credit card had been charged without my authorization for the erroneous account balance. After over two hours on the phone with the customer service call center and supervisors, I was told I could not be connected to anyone in account billing who had the authority to reverse my charge immediately. I now must wait for a correction that will be made supposedly "within 72 hours." This is bull****. No reputable company should treat customers this way. I had specifically called and was assured this would be resolved but no one corrected the error. Don\'t ever trust these b**t**ds. They will rip you off.
I am now out to totally discredit DIRECTV, expose them for the thieves that they are, and make sure that the public is aware of how they operate!