Budget Truck Rental Complaint - Breakdown Nightmares
Make absolutely certain you understand how Budget handles breakdowns before you rent from them. I rented a 24' Budget truck in Myrtle Beach SC and had 2 days to pack, drive 250 miles, unpack and return to work. We left Myrtle Beach at 5pm on a Friday, drove for a while when the truck started acting up. Stopped at a truck plaza off I-40 and cut the truck off. Then the truck would not start again. This was 8:15 P.M. Called the 800 "Roadside Emergency" #. Waiting on hold for 30 minutes before finally getting a "Customer Service Specialist". He was more concerned about mileage, vehicle #, contract #, etc. He then told me he would forward to a "Technical Specialist" who would call me back within 1/2 hour. 46 minutes later we get a call that a mechanic is on the way and will be to us within 1 hour. When questioned about what was going to happen, I was told you have to wait for mechanic. Long story short, mechanic replaced an alternator and we got on the road at 2:15 am! Six hours on breakdown and Budget will only credit me $30 on my rental. BUT, they paid the mechanic $1.50 a mile for 180 miles and $98 an hour for 3 hours!!!!! Budget is not responsive to their consumers!!!!