Subway Complaint - Bait and Switch
ROCKPORT,, TEXAS -- About three weeks ago I went to my local Rockport, TX Subway to take advantage of their 2-subs-for-$9-after-4:00 offer. I ordered two sandwiches on flat bread. The bill came to $15. I complained. The worker said she couldn't help it, that's what the computer said. I asked her to call the owner. The owner said it was a mistake and she'd fix the computer. She told the worker to override the computer and charge me the correct amount.
Last week: same thing.
This week I called in advance of going, found out the computer still hadn't been changed and the worker didn't know what I was talking about. I asked her to call the owner, and she called back to say the owner had told her to override the computer to charge me correctly.
So... advertising one price and charging another is called bait and switch. It is a form of fraud and against the law. This owner has had three weeks now to stop deceiving the public and she has chosen not to do so. I'm guessing I'm probably the only customer complaining about it. Others probably just pay the extra $5 and go on their way.
But you would think Subway would have enough interest in the integrity of their brand to stop it franchisee from defrauding its customers.