T-Mobile Complaint - Bad Reception at Home
I have been with T-Mobile for about 3 years. The main reason I chose T-Mobile is because they were the only ones that provided a way to keep a teenage daughter from causing the bill to skyrocket. It's called "Family Allowances". On it's own, it's great! My bill never gave me any nasty surprises.
Where T-Mobile has failed is that I have really bad service in and around my home. Mostly zero bars, outbound calls fail due to "No Network Coverage", Incoming calls don't ring through, but we see that several hours or a couple of days later, our phones report we missed a call. We are not notified of voicemails for several hours to days, outgoing texts fail, incoming texts delayed.
What really made me angry was (my wife and I are fans of the show Ghost Hunters) we were on a waiting list to attend a Ghost Hunters event with Jay and Grant at the Stanley Hotel in Estes Park, CO. The event was on a Saturday night. We received a call on Friday telling us that our names came up and to call back within a few hours to confirm. We got the voicemail the Monday after the event. We were sooo disappointed.
We missed out on a weekend of fun, but it could have been worse. What if that had been an emergency call from family or friends?
I contacted T-Mobile to report these problems and they have had several complaints, are completely aware of the sub-standard service. We've gone through troubleshooting the phones, the SIM cards,...Nothing worked. All they can tell me is that they plan to put up a new tower in the area which "typically takes 3-6 months". In the meantime, I'm still paying for full service (I didn't realize they needed me to fund their construction projects). So, I have a question and a piece of advice:
Q: Why can they get away with keeping you on the hook with a contract if they can't provide reliable service, and have themselves admitted that it is bad?
Advise: When going with a new provider, make sure you take full advantage of the evaluation period. It's not worth the bells and whistles, or the small savings if the phones don't work.