AHS Complaint - Lack of Service for a Service Member
LAGRANGE, GEORGIA -- AHS does not care about its customers!
My AC went out at approximately 2:30 PM Sun-01 AUGUST 2010 and I immediately went on line to initiate a service request followed by a phone call to their customer service line to stress the urgency for service since GA is and has been in the midst of a "HEAT WAVE".
I was advised that they would list my request to urgent and contact one of their vendors to respond. I called again later to be told that they have not been able to contact anyone ( i.e. no response from vendor's). I called again on Mon-02 AUG 2010 at approx 0725 AM and I was advised that they were still trying to contact a vendor. I called again at 4:16 PM on Mon-02 Aug 2010 to receive the same answer this made it over 24x hrs at this time and I am still roasting in my house waiting for a service HVAC Company to contact me. I called again on Tues-03 AUG 2010 at approximately 0720 AM and I am told the same thing again. So, I asked how many vendors do they have and I was advised that they had six (6x) for HVAC. I asked if there was a problem with these vendors as to why they are not responding. I was advised I do not know. The customer service representative sounded like she did not care whether I received service or not. I was advised to call back in two hours to see what the status was on my service request. I advised the AHS CSR that I guess I will have to take this to another level before I hung up the phone. It was at this time, I looked through my records and contacted one of the AHS HVAC Vendors that serviced my Heater in Feb 2010. I asked the AHS HVAC Vendor Rep if he/his company was still a vendor for AHS and he said yes. I asked him if he received any calls from AHS regarding my AC Urgent AC Service Request and he said no. I asked if he was available to service my AC he said yes bus he needed to receive the service request dispatch from AHS to respond. I contacted AHS immediately afterwards and that is when I they advised me that they just contacted the same AHS HVAC Vendor to provide service. The AHS HVAC Vendor calls me back at approx 0830 AM on Tues-03 AUG 2010 and advised me that they will not come out to repair my AC until Thurs-05 AUG 2010 between the hours of 0800 AM & 1200 PM. Note: There is a "Excessive Heat Advisory/Warning" for GA again today and this will make it a total of five (5x) days (01 to 05 AUG 2010) without AC along with five (5x) days missed from work as a result of the lack of service from AHS and their crappy network or vendors!!!!!
I am a military service member stationed here in GA, I am current with my AHS policy payments (never been late) via Wells Fargo Mortgage, and I respond at a moments notice when you (the USA) calls on me to respond to the call anywhere in the world!!! I provide excellent customer service to this country and I am not allowed to blow off calls for duty/deployment so, why is it that AHS is allowed to screw over its customers this way especially during a heat wave?????
I am currently looking for a new home warranty service company this company (AHS) is "Sub-Standard" by all definitions!