AT&T Wireless Complaint - $1,100 for two weeks of AT&T
My wife and I researched phone companies for weeks before deciding to go with AT&T. We went into a local store talked with the salesman and manager extensively about plans and service and if we didn't like the service what our options would be. We were guaranteed on paper to be able to return the phones and service within the first 30 days. That is AT&T's big promo item about their company, 30 day return policy. Well 13 days later numerous dropped calls and no 3G access, we took the phones back. $300 in restocking and return fees at the store later, we were pissed! My wife's phone was impeccable, I still had the protective stickers on my phone and we kept them in cases. But we paid it and left, after the store manager kept repeating "I don't know why the salesman told you that, we've never offered free returns on phones". Since we turned in the phones, AT&T has turned us into collections for over $700 for not returning the phones within the 30 days. We turned them in 13 days later!! I spent an hour and a half on the phone with a really nice representative, he was great and assured me that almost all the charges would be dropped, he was very apologetic, but we still had to pay over $100 for the service for TWO WEEKS. He couldn't believe we were charged for cancelling within the 30 days, he even called the store to verify everything was turned in. He apologized profusely and assured me everything would be taken care of and we wouldn't have to pay more than $65 at the end of the conversation. Approximately 2-3 weeks later we are sitting in COLLECTIONS!!! My wife spent over an hour last night with an AT&T supervisor at their support center who was rude and uncaring. She told my wife basically tough, your in collections pay it. If we wanted to fight it we had to open a new case to do so. She even got on a conference call with the store manager where we had purchased the phones and he confirmed everything we said. He asked the supervisor if he could fax her the receipt from us turning everything in and she said NO! So here we are, my wife has NEVER been in collections EVER! We've already paid over $300 for two weeks of service and AT&T is still screwing us. Thank you AT&T for having the WORST customer service and being the WORST cell phone company.