Whirlpool/Maytag - Maytag's "MDB" Dishwashers are Junk
"MDB" model dishwashers - Complaint
BENSON HARBOR, MICHIGAN -- I have owned two Maytag "MDB" model dishwashers within the last three years and both failed to operate, within and after the warranty period expired. The first Maytag dishwasher I bought in 2007 for over $ 500 (not a small amount of money to me - it's 50% of my net bi-weekly salary). Six months or so into the warranty period, the machine's control panel stopped working. I called the company and found out it had been recalled because it was constructed so poorly that rinse agent could leak into the wiring of the control panel and cause a fire.
Maytag replaced my dishwasher with another "MDB" model which has the same control panel problem as the first dishwasher, and in addition has a defective heating element assembly which also causes a fire inside the dishwasher. I discovered accidently (Maytag did not notify customers directly)that this model is subject to recall, so I called about it. I was told I could get a $ 150 to $ 250 rebate off the cost of a new (more expensive) Maytag dishwasher, or a free repair. I opted for the free repair, because I certainly am not going to buy another Maytag/Whirlpool appliance.
First, Maytag told me they could not replace the control panel because it went bad (three days) after the warranty expired. When the technician came out to repair the heating element assembly, he informed me that even though the warranty had expired, if I was "nice to the company" when I called, they would replace the control panel at no charge, though they would not cover his labor charges ($ 416.00). I called the company and the service/recall representative told me that Maytag does not reimburse for a failed control panel after the warranty expires. When I told them what the service technician had told me, and that I was prepared to file a class action law suit over this issue ( I am an attorney), Maytag offered to cover 50% of the cost of the replacement parts.
Now I have found out from this website that on June 3, 2010, Maytag announced a voluntary recall of 1.7 MILLION dishwashers "amid concerns that a wiring problem in the appliances could spark kitchen fires."
This is a totally fraudulent way to conduct a business. First they sold me a defectively constructed product for over $ 500. Then when that product failed to operate due to wiring problems, they recalled it and replaced it with an equally defective product. When the replacement product failed for the exact same problem, they refused to repair it at no cost to the consumer, claiming the problem was outside the warranty period. Finally, They lied about not covering defective products after expiration of the warranty.
I will never, ever buy anything by Whirlpool, Maytag or any of their other subsidiary companies (Amana, Jenn-Air, Magic Chef, Performa, Admiral and Crosley). Whirpool has basically bought out the appliance market and now has a virtual monopoly on refrigerators, dishwashers, clothes washers and dryers, etc. And Who approved the merger that turned Whirlpool into a monopoly? You can thank The George W. Bush administration, back in 2006.
Now, the plants that manufactures the parts for Whirlpool Group appliances are all offshore, although the company takes great pains to inform you that the appliances are "assembled" in the US. They have not only outsourced our jobs, they left quality behind along the way.
Whirlpool/Maytag used to stand for affordable, quality products that lasted at least 10 years. Now they stand for expensive, mediocre products that don't last even 3 years.
Last year, before I learned about the merger between Whirlpool and Maytag, I bought a Whirlpool "frost-free" refrigerator/freezer from Lowe's. Guess what? It ain't frost free. Good thing I purchased an extended warranty.