Orbitz Complaint - Rental car robbery via Orbitz and partner
Orbitz, Economy Rental Car
We recently booked a rental car via Orbitz for a vacation to Manuel Antonio Costa Rica. We chose Econony Rental Car based on their discounted rate. What a mistake!!!!Our reservation was made via Orbitz on July 21, 2010.Our pick-up date was Monday, July 26/2010, and the car ( a Hyundai Tucson 4X4 SUV), was to be returned on July 31st. Orbitz quoted $299. According to the written contract when we left the office in Manuel Antonio on the 26th, it specifically stated the rental was for $385 for the entire week. (a rate of $49 per day/$385 for the week), as liability insurance is mandatory @ $20 per day) Hello Orbitz! During the course of the week we discovered via our credit card company that our MaterCard had been pinged for $466, $266, $385, and also a hold via Economy Car Rental was placed on our account for $1,253!!. All of which we consider to be fraudulent, and deceptive business practice. My wife is an attorney, has been for over 25 years, and fully understands service contracts in general, as do I, and to say the least......she wasn't happy at all about the absolutely ridiculous discussion that took place at the local office when we confronted the representative It was an absolute insult to our intelligence. We immediately returned the car, and paid cash for what we had used...then took a cab everywhere for the last few days. Orbitz has been contacted and refuses to make any comment what-so-ever. It was the first time we had used the travel site, and will obviously be the last time. I cannot even find who owns/operates Economy Car Rental in Costa Rica. Orbitz really needs to pull their heads out and take a good look at who they are doing business with.