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Walt Disney World Complaint - Disney world debacle - Park Entrance fiasco
Park Entrance fiasco - Complaint
Last year my wife and I stayed at a Disney resort. We had heard so much about how great the Disney experience was. We ponied up the $160 to go into the Wild Kingdom Animal Park (Totally not worth the money). We purchased the tickets at the resort and headed to the park. We arrived as they were letting people into the park. They scanned our ticket and it did not read for some reason. They rudely told us to go over to the customer service line and figure out what was wrong with our tickets. They did not take us their or tell us where to go. They just said get out of line. So we found the customer service desk and they checked the ticket and said they did not issue the ticket and we would have to go back to the resort and figure out the problem. At this point my wife and I were getting upset because it was not a short trip back to the resort. I asked to speak with someone and the guy basically told me no. He then went on to make a smarta$$ comment which really infuriated me. We had to go back to the resort and have them reissue the tickets. By the time we got back to the park the day was half gone and we did not even want to be there. It was the worst customer experience I have ever had. I would not recommend Disney to anyone. Save your money and go someplace that will treat you with respect. All Disney wants is your money. I will never step foot in another Disney park and I will tell everyone of my experience.
Comments:
Posted by FlShopper on 2010-08-04:
Sounds like your beef should be with the resort that issued the tickets.
Posted by Dryad on 2010-08-04:
Which resort did you stay at?
Posted by BEJ on 2010-08-04:
I agree with FlS--I think your problem is with the resort and not DisneyWorld. They were the ones who issued the tickets incorrectly. What did the resort say about the tickets when you went back to be reissued?
Posted by Ytropious on 2010-08-04:
The whole time I kept thinking how it's all the resorts fault. Disney can't really do anything for you if they didn't issue the tickets and they aren't scanning. People try to pass off fake tickets every day, they really have little tolerance for people with tickets who don't scan because they can't do anything about it. Your beef is with the resort that messed up the first time.
Posted by Slimjim on 2010-08-04:
Yes, i too would be curious to hear how the resort resolved the issues. It would help determined an opinion on how much really was their fault in this to start with considering what they originally gave you as tickets, which clearly were bad ones.
Posted by Weedwhacked on 2010-08-04:
If the tickets were bad how were they supposed to let you enter? I know it wasn't your fault but it wasn't theirs either. Animal Kingdom is just like a big zoo, I wouldn't pay to enter that park again.
Posted by MDSasquatch on 2010-08-04:
That's two people who wont be going back, now if I can get the other 1,000,000,000 people to stay away, maybe I can enjoy the park.
We usually stay at the Shades of Green and have never had any bad experiences with the resort or the parks.
We usually stay at the Shades of Green and have never had any bad experiences with the resort or the parks.
Posted by Ytropious on 2010-08-04:
"now if I can get the other 1,000,000,000 people to stay away, maybe I can enjoy the park." LOL I agree!
Posted by yoke on 2010-08-04:
MD, I love the Shades of Green. We stayed there last year. Never had a problem with them.
Posted by momsey on 2010-08-04:
Yeah, I'm with the others. How is this Disney World's fault? You presented tickets that weren't valid. Disney World didn't issue the tickets. Should they have just let you in for good will?
I enjoyed Animal Kingdom a lot. I especially enjoyed the fake safari with the strategically placed animals. I know it was all set up, but it was fun.
I enjoyed Animal Kingdom a lot. I especially enjoyed the fake safari with the strategically placed animals. I know it was all set up, but it was fun.
Posted by bargod on 2010-08-04:
Clearly it wasn't Disneys fault but lets just agree that their staff could certainly use a brush up on their customer service skills.
Posted by justcuz on 2010-08-04:
This may not be Disney's fault per se, but someone at Disney customer service should have looked into the matter for the OP.
Obviously the problem came from the resort that issued the tickets, maybe there were other guests that had the same thing happen to them when they tried to use their tickets. How would Disney know this if they tell every customer to take care of it themselves?
I see this as a dual complaint against Disney and whatever resort issued the tickets.
Obviously the problem came from the resort that issued the tickets, maybe there were other guests that had the same thing happen to them when they tried to use their tickets. How would Disney know this if they tell every customer to take care of it themselves?
I see this as a dual complaint against Disney and whatever resort issued the tickets.
Posted by Venice09 on 2010-08-04:
They stayed at a Disney resort. Isn't that part of Disney? Why wouldn't Disney be responsible for the invalid tickets? Are Disney resorts and parks separate entities?
Posted by leet60 on 2010-08-04:
I agree with just cause. While Disney was not wrong to refuse a ticket that did not scan, it would have been a simple matter to contact the resort via telephone, verify the tickets were indeed purchased and issued, and then allow entry. You can bet that Disney collected their money for the full day, and they have an agreement of some sort with the resort.
Disney's customer service, or lack thereof, in this instance is simply appalling. While in the scheme of things one family is not more than a mere 'drop in the bucket', word of mouth can be powerful and exponential.
Disney's customer service, or lack thereof, in this instance is simply appalling. While in the scheme of things one family is not more than a mere 'drop in the bucket', word of mouth can be powerful and exponential.
Posted by Helpful on 2010-08-05:
Trying to complain and get people to not support Disney is kind of like trying to hold back the Pacific ocean with a toothpick.
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