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M & T Bank Complaint - Bad Customer Service
Complaint
I called M & T bank to discuss some over draft fees I was charged with. I spoke to a customer services supervisor who began to raise her voice at me. I told her I did not like the way she was talking to me, and she said "well I'm trying to explain to you" When I asked for her managers name she sacastically answered that she could give me the name of the CEO. Completely unprofessional!
Comments:
Posted by Weedwhacked on 2010-08-04:
You didn't like the way she was speaking to you? Or you didn't like the fact that the overdraft fees weren't waived?
Posted by yoke on 2010-08-04:
When you called were you calm or irrational? The reason I ask is it is very rare to get a supervisor when you call unless you ask to speak to one.Why the need to speak to a supervisor? Were you upset that they refused to waive the fee's?
Posted by Helpful on 2010-08-05:
Both WW and Yoke bring up good points.
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