Santander Consumer Complaint - Santander Consumer Auto Loan-Bad Customer Service
DALLAS, TEXAS -- My loan was moved to Santander about 9 months ago. Since then I've been sending them copies of my drivers license, marriage certificate, and social security card to update my last name from my marriage in 2009. It has never been fixed. I called again today and was told I had to fax the paperwork not mail it. I explained I do not have access to a fax machine and asked if I could mail the paperwork again, and they interoffice fax it to the correct department, I was told no. I reminded them the name they have on record is not my legal name, the insurance and registration on my car are also not in that name, as well as all the payments I make with check state my correct last name. Again, I was told only faxes are allowed. I requested a supervisor and spoke to Urenda (sp?), who said to me after I explained the situation again "You mean to tell me there is no fax machine in your entire state?". I'm astounded that this is the words that came out of the "Supervisor's" mouth. I asked to speak to a unit manager who I was told I wasn't allowed to speak with. If you loan with Santander this is the type of service you will get. DO NOT LOAN WITH THEM!