Qwest Complaint - I don't think Qwest wants your business!
UTAH -- Qwest Sucks! It is amazing how every time you call Qwest with a problem, they come to the conclusion the problem is you! Yesterday I called about upgrading my small business voice mail system. I have had the current system since 1994 and they downgraded the features about a year ago and it is driving us crazy. We are willing to pay more, buy equipment, whatever it takes, but GOOD LUCK, can you believe there is only one guy that can help you? And, wait for it, he is too busy to take your call or call you back! So, naturally I called to see if someone else could help me. I was told I was that, "I had been emailing another representative all day". To be clear; the gentleman I spoke with yesterday said he and his boss (a voice mail guru) came in early and his boss would call me today. I did not receive a call so I emailed the representative to ask when his boss would have the time to call me. He emailed me back and said his boss was too busy and they can't speed up my system. I emailed back and simply asked, " and is there a better system Qwest offers", that's it, that is my "emailing ALL DAY adventure! I am so upset that this is their attitude, I realize I am small, but I have given them my business since 1994 and it seems that they'd want to keep every customer they can. Really, in today's world we go out of our way to treat our customers as poorly as we can? Wow. So, I am shopping for new service tomorrow. I need fax, high speed inter-net, two land lines and ten voice mail boxes, if anyone has great references I'd love them.