Long John Silver's Restaurants Complaint - Corporate Lacking in Service - Placing order in bag and corporate response to complaint

Placing order in bag and corporate response to complaint - Complaint

Review by Artofkicking on 2010-08-04

VIRGINIA BEACH, VIRGINIA -- College Park: Two times these people have not put my entire order in the bag. I tried to call them only to receive no answer.
I emailed the corporate office TWICE and also I received no answer.
I will no longer buy from ANY of their businesses.
In the future I will get my take-out seafood from Captain D's, they have never messed up my order and the portions are better too.

Comments (11)

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Comments:

Posted by leet60 on 2010-08-04:

I guess I am confused, why, after the first incident, you did not check the bag before you left.

Posted by Anonymous on 2010-08-05:

If a restaurant makes the same mistake twice, then I'm inclined to believe it will happen a third time and so-on and so-fourth. It's just fast food. There are plenty of other places to go to clog your arteries. I'm with the OP on this one. Since I never eat at these places, if I ever do, I guess I'd better check that bag! Thanks for the post.

Posted by Artofkicking on 2010-08-05:

Someone asked why I did not check the bag after the first incident. The answer is I do not feel it is my responsibility to make sure they did their job. My BIGGEST problem is the inability to either report or get a response from the company.

Posted by jktshff1 on 2010-08-05:

Not it is not your responsibility to make sure they do their job.
It IS your responsibility to be sure you get what you pay for.

Posted by Artofkicking on 2010-08-06:

To:jktshff1

There is a reason it is called fast food. The purpose is to get in and out in a hurry because of time constraints. Which means we the consumer do not always have the time to open the bag and everything in the bag to look it over. Next time you feel the need to post Think it through a little further

Posted by Fufu487 on 2010-08-06:

no need to be rude to other members. jktshff1 is right. The reason you should check is to ensure you got your order, for yourself. Corporate isn't going to jump hoops for you over a minor issue like a few messed up orders. Take your complaint to the manager/owner of that location.

Posted by jktshff1 on 2010-08-06:

art, have thought about it many times. Common sense prevails. While you were wronged (twice), it would make sense to check your purchase. Do you not count your change when you receive it back?

Posted by Anonymous on 2010-08-06:

Art, have you gone back to Long John's and asked to speak to management? Ask them for the #'s for the district manager, after voicing your dissatisfaction to them directly. Not worth going out of your way I'm sure, but when you're in the area, couldn't hurt.

Posted by Artofkicking on 2010-08-08:

I was going to go back and speak to them about this. After I considered it for a bit I decided it was a waste of my time and gas. After all, if they won't even answer the phone then what reason do I have to believe they genuinely would care.
However, I went to the competitors place and really liked my experience there. That place would be Captain D's. There they actually showed me the contents of each and every package in my order without my asking or saying anything about the experience at Long Johns.
I will return to them from now on.

Posted by Anonymous on 2010-08-08:

Art,glad to hear you found a place with quality customer service.

Posted by Anonymous on 2010-08-08:

Captain D's always shows you the contents of your order, and that's awesome. Excellent customer service there, indeed.