Choice Hotels Complaint - Free $50 gift card - Advertisement
We have stayed at Choice Hotels and haven't had any problems. We recently went on a vacation on the east coast and heard about the promotion where we can get a free $50 restaurant gift card for staying two nights. On our second night, we forgot our membership number so they set up a new account for us, stating they would be combined. Now that we're trying to get the gift certificate as promised, they say we can't because even though we stayed two nights, we were supposed to have booked our hotel stay online or over the phone. We're very disappointed and feel they should deliver as promised or make an exception. Beware when trying to redeem on a promotion, because their customer service department doesn't even try to help. We're very disappointed!