Dick's Sporting Goods, Inc. Complaint - No customer service - Bike Department
BUFORD, GEORGIA -- I went to the Dick's the Mall of Georgia to buy a bike and was not able to find anyone to help. I approached the asst. manager and he was nice but really did not seem to care if I bought a bike or not. When I mentioned that I had been getting conflicting information he told me that I would have to give him a break because his bike manager was out and so was his second in command. When I asked what the return policy was he told me there was no return allowed but that I could ride the bike around the store as much as I wanted.
I lodged a formal complaint on the store site that said someone would get back to me within 24 hours. After 3 days I finally got a response from the General Manager of the store at Mall of Georgia. He was a nice guy but had no product knowledge. When I told him I had shopped at several high end, but much smaller, bike shops and they were all more customer friendly than Dick's so I bought a bike the next day. His reponse was that they only gave good customer service because they were afraid of Dick's. He seemed a little over confident if not totally unaware of Dick's postion in the marketplace.
My guess is that Dick's is such a great store they don't need customers any more.