Panasonic Complaint - Lousy Customer Service
In mid July of 10, my PanaSonic TV stopped working....after going through all the checklists I concluded the thing needed work by a technician. I contacted PanaSonic directly and gave them a host of numbers and specifications..primarily that the problem identification feature showed 6 blinking red lights.....They advised me that they would order the necessary part and have a technician come out and install it...and not to worry because I'm under warranty since the TV was purchase on August 8th of 09. Further, that the part could take three weeks....(HUH?)...It's been over four weeks so far and still NOTHING!
I asked what kind of part they needed and amazingly they told me they didn't know..that the technician would have to advise me on that...even though they were ordering the part.
Bottom line, it is now into the fourth week and NOTHING...A week ago I called PanaSonic and was advised that the part had been shipped to the technician.. I waited three days because they said it would take that long to get there....when I called they said they hadn't received it...when I called PanaSonic back I was filled with platitudes and apologies and "I understand" and all that but still nothing....I told the customer service rep, they should either fix the TV or get me a new one...
They were supposed to call me back yesterday...NOTHING!
The warranty runs out on the 8th of August....Now I'm beginning to think the TV won't be covered because of the small print in their contracts if and when the part comes in.
I realize they probably have to order parts from Asia someplace... but this is unacceptable for a company like PanaSonic to lie, mislead and fail to provide support for their customers...next time it'll be a Sony..
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