Premier Fence And Deck - Charlotte, Nc Complaint - Do Not Use Premier Fence And Deck Of Charlotte, Nc

Review by jmaus on 2010-08-05
INDIAN TRAIL, NORTH CAROLINA -- Writing this on August 5, 2010

I had an aluminum fence installed by Premier Fence and Deck in Dec 2008.
on 4/14/10 an outside contractor damaged my fence. I called Premier to order a new fence section, and it took them a month to come out and See the damage (5/10/10) on 5/14/10 I finally got a quote to fix fence. Approved... I have been waiting ever since to receive replacement fence.

I call every week, talked t the owner, the owner's son, the sales staff, and the secretary, and they say they are coming, called every day, they are "coming today" and never show up. They did come once, with wrong parts, and then tried to bend my fence back to normal. That didn't work... I just want my fence fixed... they have a good product, but the customer aftercare is awful, and they give you the run around. It's not worth it. the BBB of Charlotte, gives them a D rating, which I should have looked at before getting the fence... do not use this company
Comments:1 Replies - Latest reply on 2010-08-06
Posted by Alain on 2010-08-06:
Looks like they've earned their 'D'. The product's no good if it's not installed.

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