Air Canada Informative - Domestic or not? Luggage lost - Air Canada
On Jan 25 2005 I went to Air Canada checkin at SFO airport to fly to Vancouver on the evening flight.
First I returned the rental car and proceeded on the cumbersome 20 min route to the terminal that involved a skytrain, walking through a parkdeck and numerous steps, tunnels and escalators and elevators.
The Air Canada "self service machine" failed to see my reservation, technical problems, I queued to check in, with only 50 minutes now left for departure I was getting nervous. I was told abruptly by the french sounding rep that the flight was operated by United Airlines in another terminal, the codeshare had no meaning it simply was a United flight and Air Canada could not check me in.
I ran with the luggage to United with 30 min before departure they refused to take me and re-booked me for the morning flight. It was fair play from United and I accepted it was Air Canada to blame for the mis-leading codeshare information.
I came earlier the next day and checked in with United and took off. The luggage went to my final leg Vienna, Austria, I was on my first leg to Vancouver followed by Air Canada to London and finally British Airways to Vienna. Great service from United (!) you tagged it one week in advance of my final arrival to Vienna.
Thanks to the rudeness of Air Canada in London where I thought the luggage ended up - I never expected to see the luggage again. I then asked British Airways if they carried the luggage to Vienna (last leg was on BA), they said it is the responsibility of the last airline but as a courtesy they will help me even though they have not flown me yet. To my suprise a day later my mobile rang with detailed information. One bag waiting in Vienna for me, two bags in London in a courier car to be delivered to my hotel in an hour. How can bags fly without the passenger in todays heightened security?? Nevertheless congratulation to British Airways for finding the bags and taking care of it.
Lesson to all, only carry baggage onboard and if you must check in luggage check the tags. Do not assume you have been tagged correctly.
Air Canada is the rudest airline in the world, they should be shut down forever. They even had the nerve to close the "maple leaf" lounge in Vancouver 35 minutes before the London flight departure, infact the coffee machine was switched off 55 minutes before take off! Is that civil service government mentality or what?
Long live British Airways. RIP Air Canada.