Ashley Furniture Complaint - Beware Yuba, Redding and Chico Stores
YUBA CITY OR CHICO, CALIFORNIA -- Please do not purchase furniture from the Above mentioned Ashley stores. It is very likely you will never receive your furniture. I purchased two loveseats on May 6th. One was supposedly ordered from the warehouse in Colton Ca. Of course the store required a full payment prior to any ordering etc. I was told the order would take between ten to fourteen days. It is now August 5th and still no furniture. I have contacted the Yuba City store, the Chico store and Ashley customer service headquarters. I have now made over 30 contacts but to no avail. I have talked to managers, service personnel and customer service reps. Here is the bottom line. I have been told by both managers that the owner of the three stores never paid for the furniture and thus the warehouse will not deliver any of the furniture. Further, I was told by the Chico manager that Ashley corporate has decided to pay for the furniture and I would be receiving the furniture. The manager also stated that there were fifteen truckloads of furniture to be delivered. Therefore one can see the depth of the issue with this store and store owner. Of course, I have never received the furniture. It is always going to be in a couple of weeks, a few more days, just be patient. I have been hearing that song since late May. Seldom is a call returned. I will give them credit for being nice, but what has that gotten me? NO FURNITURE. I have been overly polite but I believe it is time to change strategies. It doesn't snow in California in the summer and neither does furniture get delivered from Ashley in much of California. What is one to do? Go to court?? Dismayed and Concerned.