Sprint PCS Complaint - Sprint PCS Wireless Service
CALABASAS, CALIFORNIA -- As a consumer from your state, I felt it was my responsibility to bring to your attention the following incident.
I have had a Sprint PCS phone for over 3 years and in December 2004, I went to use my phone and the phone was completely blank. Only the LCD light was on. After much trouble explaining to various Sprint Customer Service Reps., I was told to get a temporary replacement phone with a temporary new number. After this, I was forced into buying a new phone because they can't replace mine or give me a comparable one, and also they couldn't port my phone number out and I had to get a whole new phone number. I've also had to change phone plans because they couln't let me carry over my old plan with the new phone and I am forced to pay a higher monthly payment. On top of that, Sprint cant seem to take off my old phone number which is absolutely unusuable off of my account and are charging me for the phone's monthly bill. In addition to all of this the brand new phone I bought is experiencing some kind of electrical damage and Sprint will not fix or replace it for me. I've had the phone for only a month and a half and now will have to spend money again to purchase a new one. I can't cancel my service because then they will charge me $150 for an early termination fee. I feel that Sprint should stand by their products and services and take responsibility. It was my understanding that phone companies can no longer force a client to change their phone numbers when getting a new phone and that the number is suppose to carry over. Had their product been made well, this would not have happened. These phone companies charge for everything and it seems that it's part of their plan for their product to eventually fail so that we have to keep buying phones.
As a resolution, I would like the following:
I'd like Sprint to take responsibility for their product and pay their customers for all of the wasted time, frustration and money for their failure in their product and services.
Please contact me if you need more details regarding this incident.