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Chipotle Complaint - RESOLVED: Overpriced and unfairly portioned - Steak Burrito
Steak Burrito - Complaint
JACKSONVILLE, FLORIDA -- I stopped by today to grab lunch to go before work, and ordered my usual steak burrito minus rice and beans. Keep in mind this is not my first time visiting chipotle. Today the girl making my burrito put an insanely small amount of steak on my burrito. I asked her if the portions got smaller. She said "No, it looks like less because theres no rice and beans on it". That was the silliest thing I've ever heard because I order the same thing all the time and this was the first time out of all my visits I could actually count the pieces of steak. Anyway I asked how much it would be for extra steak and she said 2.75!!! I said no thank you and almost thought about cancelling the whole order but there were people behind me. The gentleman behind me even had to ask for more beans on his burrito bowl so it wasn't just my imagination that the portions were being rationed more than usual. I guess I am complaining because when a burrito is 6.00, you would expect a decent size amount of meat. I will go to another location in Jax and compare and if it's still a half scoop of meat I'll just go to Taco Bell from now on.
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UPDATE: I received a very nice email from corporate regarding this experience. It is as follows:
Janelle,
Thank you for writing to us. I'm sorry we skimped on the amount of steak we added to your burrito the other day. We have not, as a company, instructed our servers to reduce portion sizes so we'll contact our Orange Park restaurant to ensure they're offering the appropriate portions.
For your troubles, we'd like to cover your next meal with us. If you reply with your mailing address, I'll send out one of our burrito bucks (good for any of our meals). I'm confident, the next time you dine with us, your meal will be hearty and delicious.
We look forward to serving you again soon!
Sincerely,
Joel
Joel Bond | Marketing Consultant
Chipotle Mexican Grill
I was very happy that they took the time to reply to me. Alot of these emails to companies go unanswered. I haven't had the chance to go back to Chipotle yet, but I will soon and will do another review regarding the portions.
********************************************************************
UPDATE: I received a very nice email from corporate regarding this experience. It is as follows:
Janelle,
Thank you for writing to us. I'm sorry we skimped on the amount of steak we added to your burrito the other day. We have not, as a company, instructed our servers to reduce portion sizes so we'll contact our Orange Park restaurant to ensure they're offering the appropriate portions.
For your troubles, we'd like to cover your next meal with us. If you reply with your mailing address, I'll send out one of our burrito bucks (good for any of our meals). I'm confident, the next time you dine with us, your meal will be hearty and delicious.
We look forward to serving you again soon!
Sincerely,
Joel
Joel Bond | Marketing Consultant
Chipotle Mexican Grill
I was very happy that they took the time to reply to me. Alot of these emails to companies go unanswered. I haven't had the chance to go back to Chipotle yet, but I will soon and will do another review regarding the portions.
Comments:
Posted by andbran on 2010-08-06:
maybe the restaurants food bill went up.
Posted by Ytropious on 2010-08-06:
Eh I can see where your coming from. I love Chipotle, but I order the same thing every time, a chicken burrito with just rice and cheese. Every time it seems like a different size, and it is. It looks like they just eyeball portion size for meat so if you have someone with a big eye you get more meat. They don't have time to weigh portions out so it's just how it has to be.
Posted by Jrodriguezfl on 2010-08-23:
Thanks Ytropious! Yeah, it was just my observation that during my last visit the portion was unreasonably small. From most servers putting a whole scoop of meat versus barely a half scoop in my last visit. Like I said, I could could eight little pieces of steak, and I was really shocked.
Posted by Jrodriguezfl on 2010-08-23:
*I could count*
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