Midas Complaint - Midas is a scam - power steering and service
ALDERGROVE -- I took my 1997 Saab 900s turbo into the Midas service location in Aldergrove for a power steering leak. They told me that it would it would take a few days to get done and that I would have it back that week for sure. That was on July 9'th. I also had the car in the shop for a performance exhaust to be installed. I called the shop on the Tuesday to see how everything was going and if it would actually be completed the next day, they had done the exhaust but they didn't even look at the power steering leak yet. So my cousin and I went to the Dairy Queen across from the shop for a ice cream when I noticed that my car wasn't even being worked on. It was just sitting in the Dairy Queen parking lot, windows down and all. I walked over to the car to also notice that they had left the KEYS IN THE CAR! I had satellite radio, amplifier and woofer in the back, and aftermarket stereo in the car and they leave it all open with the keys in the car! So I hopped in and started the car to hear the exhaust and tossed the keys back to the shop manager Scott. Thursday rolls by and I finally get a call saying that they found the power steering leak on the car and that the hose would cost $282. What ever, its a Saab. So they call me Friday and tell me its all done, I take it from the shop to my grandmas house (about 15k) and notice that my car really stinks of power steering fluid and the car was making a weird grumble noise. So I pop the hood to find power steering fluid all over the bottom of the hood, all over the engine, and some into my blow off valve on the other side of the car. I called the shop right away and they asked me to drive it back so they can take a look at it again. Totally not taking any responsibility for whats going on. So I filled up the power steering again and took it back. When I showed up, it was empty again. They technician decided to clean off the engine so he could see where the leak is coming from. So he clean the entire side of the engine and sprayed break fluid on the serpentine belt! They then discovered that the power steering pump was shot also. A ring in it or something like that had burst. But when I questioned them on the quality of the inspection on the car, they took extreme defence and argued and yelled at my auntie who came to pick me up from the shop. All he would say to me is that hes trying to work with me and such and such. So anyways, the car had to stay for the weekend there to get the pump done now. When I picked the car up on Monday the 19'th, the technician was going over everything they had done with the power steering problem. When he started the car, there was a horrible squeal with the serpentine belt. He told me that in a few days or engine hours that it would eventually go away. I took his word and I was off. I drove home to the okanagan, and soon after that I was on my way into town. When I stopped in my drive way to open the gate, I head a loud thump and snap sound. But the squealing was gone? I popped the hood again right away to notice that my serpentine belt had snapped. I turned off the car right away and started thinking. Squealing is friction, and that's what broke the belt. Break fluid created the squealing, and Midas sprayed it on the belt. So Midas is at fault. I phoned the customer complaint line right away to try to get reimbursed for the new repair cost over this incident. But all they did was phone the Aldergrove repair shop and ask them if they were at fault. They told me that they were going to phone me back and never did. I had to phone 3 times to finally get a answer from them. But all they told me was to go over it with the service shop that worked on the car. Over the entire power steering problem, including the belt. I spent $761.00 without taxes at Midas and another $342.44 at another repair shop for the belt. My point is that they should have never sprayed break fluid on the belt to clean it off. They should have just taken a rag a or a shammy and dried it out properly. My car sat in their shop for 11 days, and I was billed for 3 hours of labor!!!!! How productive was that! The other shop had the car from August 4'th to 5'th (1 day was waiting for the part) and I had it back that Thursday morning! My point is that if you go to Midas, your car won't get worked on or properly inspected and the quality of the work is so poor that your better off taking your car out of their shops and paying for a tow into a different shop. When I walked into their shop to pick up my car for the last time, other people were in there waiting for their car to be serviced for a second time because they had messed up on something. My dad has had problems with them, my auntie has had problems with them, and I have had problems with them. The company is poorly run, and the technicians seem to not be trained for other tasks other then a oil change.