Staples Complaint - Very Bad Customer Service At Store. Good Service At Presidents Office
NORTH BABYLON, NEW YORK -- Today is 8/6/10 This is regarding the store on DPA North Babylon, NY
In June I went to Staples to buy a stapler. When I was looking at them on the wall a sales clerk asked if he could help. I said yea, I want a stapler that I won't through away in a month. He was dumbfounded and didn't know what to say. I told him forget it. I picked out a Staples brand one touch stapler and bought two. For a month it worked great, I loved it. Then it started to get jammed up and the Staples were coming out wrong (short sides going out instead of going in) I brought it back to the store and some chick was trying to tell me that it was supposed to do that. I started to argue with her and decided, without proof I have no legs to stand on. I went to my office to bring both the good and bad staplers to them to show them the difference.
I went back and got a different girl at the register. I explained that the stapler didn't work anymore and I wanted to exchange it for another. She called someone over (it was the same girl) she said Oh I had one of these this morning, I said no it is the same one. She said well thats the way its supposed to be. I said: really? then why is this one bending in (referring to the not broken one) then I stapled both and showed them the difference. They still were arguing with me saying its the way it supposed to be. I said what is wrong with you people, can't you see the difference. they said its the way its supposed to be (I think they were from the Stepford wives). What do they think that I am blind and an idiot?? I was furious with them. Then the store manager came over and said they would exchange it today but in the future I would need the packaging. I said its a stapler, not a TV, I would not have kept the plastic "cage" that you need a razor to open. She repeated herself. I figured what the hell, I am getting a new stapler, I'll not argue any more.
The cashier started the return but because I used a Staples reward coupon to pay for it and the coupon expired on 6/30/2010(even though I used it back on 6/1/10) their system would not return the item for the amount I paid for it, I was only going to get $3 for it. I said I don't want a refund, I only want the stapler. They said they can't do anything about it, I would just have to buy a new one. I said to her you know you are right there is nothing you are capable of doing, I will take it up with corporate.
I get back to the office and immediately call the "Presidents office" where first I appologize for being rude then explained my extreme frustration. The man on the phone didn't really sound too interested but sent me via email coupons to purchase a new stapler. OK so I got what I wanted except there was no justice done. I explained to the guy that I really didn't want this to just sit. I wanted someone to call the store and tell them it was wrong to treat a customer like that (like I was stupid) because this was not the first instance of trouble at this store. two years ago I purchased something, brought it back two days later unopened and they refused to take it back (because some company they get approvals for returns from was closed due to wild fires in CA). He said he understood and would foward the message on. I really doubt anyone will do anything about it so I figured I would vent here........
In the future, I will either go somewhere else or shop at Staples on line. I really don't want to ever go back into that store. They are morons there. I mean really, they had to argue about what a used staple to supposed to look like. And if indeed it was supposed to look like that, then why did it not look like that for the first month and 1/2? OMG