IOWA -- I applied for a HAMP loan modification last year. I was told to make a payment in a certain amount which I have done. Never missed a payment. I kept getting foreclosure notices even though I was in the HAMP program. On April 27, 2010, I sent in updated information as my financial circumstances had changed. By the way, I got laid off in April, 09 and there are no jobs in AZ. On May 3rd, I received a letter from Wells Fargo that they cancelled my Loan Mod program at MY request. WHAT? I need this program. Someone at Wells Fargo took it upon themselves to shut me out of this program. I have faxed a letter to their customer resolution department with no response. I've had to reapply for the loan mod program again! The incompetency of this company is beyond me. They won't even apply the payment I've made to my account. Last I called, they put it in a reserve fund. FOR WHAT? Unacceptable behavior. I have been trying to find a job for 13 months and save my house and Wells Fargo will not help me. They only make you send updated information (even if nothing's changed) every 2 months, but they don't tell you that up front. It has been an ongoing nightmare for over a year. Shame on them!
I called again last month and submitted the same necessary paperwork (which they always lose). Now I am trying to sell my house and they won't give me the payoff amount because it's in foreclosure. WHAT? They didn't even tell me. So today I get a letter from the lawyers handling the foreclosure AND a letter from Wells Fargo asking for additional information for the loan modification. Wells Fargo is the MOST inept company I've ever dealt with and they have no desire to help those of us out who need it. They wouldn't even accept unemployment as a form of income, although they sure took my money last year. Now they just send my payments back. Horrible, horrible company!
If there is ever a class action lawsuit on this company, please contact me. Something needs to be done about them!