T-Mobile Complaint - Customer Service - HORRENDOUS!
Go with the other carrier! T-mobile service is not satisfactory for the past year, and their customer service is disgraceful! I have been a loyal customer to T-mobile for over 5 years and before June 2009 had not one complaint or bad thing to say about T-mobile, boy did that change. In June of 2009 I made the mistake of locking myself in for another two years and upgrading to the Blackberry Curve 8900. Since then I have had to exchange this phone *FOUR* times because of defects and issues with the phone (nice to know I spent $200 on a brand new phone to have a refurbished one in my hands a month later). After being frustrated with having a faulty phone, or none at all because I'm waiting for a new one to come out, and the rude customer service reps I've had to deal with who like to jump to conclusions before hearing what you have to say just so that they don't have to help you - I simply requested after 5 1/2 years T-mobile release me from my contract and waive the termination fee so that I can go to a provider who cares about me as a customer and will provide me with a working phone that I won't have to waste hours with customer service to exchange every few months.....WELL. I call customer service, get a woman who was polite but wanted to do anything but help me, transfers me to some clown who claims to be a floor supervisor, who had an attitude from the beginning of our conversation and went as far as to accuse me of trying to scam them because 2 weeks prior I requested a sim unlock code (which by the way I am FULLY entitled to) because I was leaving the country on vacation for a week. I have always praised T-mobile and recommended them to others looking to make a change however I will never recommend them to ANYBODY again. Their service is not not sufficient anymore and their customer service is HORENDOUS, and I used to think the customer service back when Nextel was around was bad, there was attitude but at least with them when you were a loyal customer and they knew they're at fault they acknowledged it and went out of their way to satisfy you.