Lowe's Complaint - Carpet buying / delivery chaos
MISSOULA, MT -- LOWE's 3219 North Reserve Street,
My wife and I spent time looking at carpet, and came across a carpet that we both liked. The carpet was carried at the LOWE's store in Missoula MT. We figured that we were in luck as the contract installer for LOWE's was there and so we were able to ask him questions directly. We covered our bases, got our prices, looked at pads and were gone.
In the course of the discussion, the lady whom we talked with on Saturday stated that since we lived 68 miles from the store, we would have to pay for a 48 mile travel fee for the contractor to drive up and conduct a measurment, which we believed to be fair. We were also going to be charged for the guy to put together a quote which we would get back if we decided to buy from them. All seemed well.
Now it is Monday, we call to schedual the installer to come and measure, the carpet is in stock, and we talk with a new girl who tells us a completely different story. After 4-5 phone calls and call-backs, corrections and absolute frustration we get a time for the installer to come by.
The installer was great. I wish he was running the flooring section. He was the only one who told us the same story from the start and was willing to talk with us. Now we are at the point of setting up the final details-no turning back, and now we get a third lady, with another story telling us what we are getting and how much it is going to be (Oh-just 200 dollars over what we had already figured). They also wanted us to drive 138 miles to sign a contract which the installer said he could bring along, we just had to sign it before he could start-reasonable, yet the LOWE's employee was highly upset that we were not going to be coming down, and added yet another service charge on top of the already set fee for the travel for the quote.
I can truthfully say that I will do my best to get this story out to everyone I know so that they do not fall into this trap.
Three LOWE's Assoc. and three different stories....I will updat as how the install goes...so far he is the only one we trust.