Work Out World Gym Complaint - Work Out World Customer Service Dept.
CENTRAL, NEW JERSEY -- We joined Work Out World less then a year ago. Under our membership our first month was suppose to be free (as per a promotional offer they had in our area). Needless to say we got charged for that first month...a late charge on top of that. And when we contacted the customer service department they were of no help and basically said "if you feel you need to contact the BBB dept. then go ahead..we don't care" What kind of business runs like that.
Then to top it off...me and my boyfriend recently moved and the nearest WOW gym is 40 miles away. Which in the contract agreement states that if we move more then 25 miles from a WOW gym or an affilate gym, then we can cancel or membership. So we sent a fax (as per Bernadettes instructions at Customer Service) on December 28th. To this date, we are still getting late notices, credit "collections" letters saying that we owe them money for the month of January. When we call BERNADETTE she is no help to us...she keeps promising and promising she would take care of it...but guess what..she doesn't.
We have been on the phone with her once a week for the past month trying to get this matter resolved...but with no luck. Now we are going through the Better Business Bureau.
I highly recommend that everyone stays away from Work Out World Gym. Unless you want to be put through the frustration of dealing with there customer service department. This is a poorly ran business who obviously does not care about there customers.