Kaiser Complaint - Neglect
PARMA, OHIO -- My husband broke his hip and was finally taken to a hospital after a month of suffering due to Kaisers lack of caring. For a long time he seemed to be deteriorating in his ability to Walk, and no matter how many doctors and therapists I took him to no one seemed to know what was wrong. They would all shake their heads and say they never saw anything like it. All he could do was to lay on the sofa in the family room and painfully do some walking.
On December 21st 2004, my husband went to take a shower upstairs ( I wasn't home ) and his leg gave out (he lost his other leg in an accident in 1984). He didn't fall but slowly slid down. He couldn't move even to get to a phone. I was gone a few hours and when I returned I had to call 911.
At Kaiser emergency the doctor said it was his sciatic nerve (the doctor wouldn't give him an xray) and gave him pain medications and released him even with my objections. I had to call my daughter and son-in-law to help get him in the house. Even with their help, we had to pull and drag him over the ground.
He stayed like that, immovable until I begged Kaiser to get him in for a bone scan and MRI. You can not believe how hard it was to get an appointment or these tests. At first they wanted him to wait much longer. It was only when I was calling every day that they relented and gave us a time for both tests to be done. That is when they saw the fracture. Of course the rest is history.
The surgeon verified that his hip was broken since the Dec 21st incident. He is now at home and recovering. However when I requested Kaiser refund the 50.00 co-pay fee we had to pay for the Dec. 21st emergency visit, they told me that the ER doctor said I should take him to pain management. Therefore, we are not expected to receive a refund.
This was almost a month of pain and suffering my husband had to endure with a broken hip and we were not even given an apology but to add insult to injury, we were billed for it.
I heard you might do a documentary on Health Care. I certainly hope you do. We need to expose the total lack of caring and insensitivity in the field.