Jenkins Nissan 4410 State Rd. 33 North Complaint - Avoid at all costs!
LAKELAND, FLORIDA -- We were looking for a good reliable car so we decided on a 2009 Nissan Versa. As we browsed the web we came across what looked like an amazing deal, a 2009 Nissan Versa with under 20k miles for an amazing price at Jenkins Nissa at 4410 State Rd. 33 North Lakeland, FL 33805. So we promptly called and spoke with a young lady in the internet sales department. She quickly and politely told us the car was available and to make the haul from Orlando to Lakeland as we would be pleasantly satisfied! So we hopped in the car and drove the hour and half to Jenkins Nissan. We we arrived at Jenkins Nissan we were greeted by "Jose" in sales. He stated he was told we had driven from Orlando to see the USED 2009 Nissan Versa, he told us there was a problem and took us to his office. He claimed that the car was at another dealership and asked us if we would liked anything else, we promptly replied and stated we have just driven from Orlando (1hr 45minutes) and wanted to see that car, he raised his voice and stated the car was not available as it was in the process of being sold to a friend of a store employee. When we asked why were not given a courtesy call to state that the car was no longer available he became quite agitated and SLAMMED his hand on the sales desk and screamed, "This is not pay less, we don't have those cars just lying around!" We asked for a sales manager and he quickly cut us off, walked to his managers office and started yelling in an irate tone. Obviously "Jose" at Jenkins Nissan in Lakeland, Fl is lacking basic respect and mannerisms in customer service. Finally, the sales manager came over and was quite embarrasssed about the whole "confrontation" and stated there was nothing he could do, we requested the GMs contact information and will be filing a formal complaint. I am truly sorry I had to write such a derogatory review but it was truly our experience. YOU HAVE BEEN WARNED!