Electrolux Informative - Poor Quality Control on Frig/Freezer at Bottom
For a supposedly high end Frig/Freezer $3400 the first unit came in damaged. The freezer door had dents in it, which the delivery men pointed out as they unwrapped it. We should have refused to accept it in that condition. Lowe's, where we bought the machine, said it would replace it
within three weeks. In the meantime, the ice maker broke and we had to have a new part shipped and a technician install it. When the new one arrived in two weeks, the bottom freezer door was not pulling out the other shelves as it was supposed to. The same technician who came to the house initially could not find the problem and he calls Electrolux Tech
support. The idiot there said it's not supposed to do that.
When I told the technician that it was one of the features that attracted us to the unit, he continued to search for the problem. Finally, he found what was causing the drawers not to open together, a bottle was blocking the area where magnets attach to the the second pull out draw. One last thing, no where in the manual does it warn you about blocking these magnets. Who even knew they were there. Glad we bought a 4 year warranty, looks like we re going to really need it!