Castle Rock Home Improvements Complaint - "Consumer Is Too Picky"
ST. LOUIS, MISSOURI -- We purchased replacement windows with castle rock and have had nothing but problems. They destroyed the window jams with chisels when removing the old windows. They did not shim the larger windows and now in less than 6 months the larger windows are sagging. When the first installers came to the job, I walked into my bedroom and caught one of them pilfering through my drawers. I asked what he was doing, He said "Looking for paper towels" I was not born yesterday!!
The vinyl wrap for the exterior trim is jagged, pieced, and caulked where there is missing vinyl. The window drainage holes are either covered or caulked, which will lead to rotten siding, floors and walls. The management gets defensive when we contact them and the District manager of the Kansas City area said we were too picky and that they are not the most expensive company and didn't bid the job for good craftsmanship.
My husband is a journeyman carpenter and knows how to install these windows, I wish we had done our own, it would have been done correctly.