Northgate Chrysler Dodge in Cincinnati, OH Complaint - Northgate Chrysler Dodge Dealership - POOR CUSTOMER SERVICE

Review by mjmackin on 2010-08-07
CINCINNATI, OHIO -- I went to this dealer to test drive a Dodge Charger they had on the lot. The salesman said they would have to review my finances before I could test drive. I was so taken back, I am a 51 year old female executive for a Sales & Marketing Company. Did the salesman think I could not afford the car? Was it because I was a female? If a man came in with a nice car would he be treated the same? I decided to take my business to another dealership. That night it really bothered me so the next morning I went back to talk to the sales manager. I asked him if he had a policy on who could drive the cars. I was shocked when he said "it is none of your business".I asked for a regional managers phone number and was told by "Pete" that he was the owner and he didn't answer to anyone. I said I would do my best to tell as many people I could how badly I was treated and Petes last words were "tell whoever you want". So that is what I'm doing.
Comments:2 Replies - Latest reply on 2010-08-07
Posted by Anonymous on 2010-08-07:
Walking out was your best bet. There are plenty of other dealerships to spend your money.
Posted by leet60 on 2010-08-07:
They wanted your information so while you were on your "test drive" they could start the process to create financing offers for you. I have never seen it as a "requirement" by any dealer. Most will require a salesman go with you on the test drive.

They only wanted to be able to discover what they thought you could afford per month and then give you the "hard sell" when you returned. The wisest thing you could have done was to walk away.

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