Cellular South Complaint - WOW! Buyer Beware on Cell South Insurance Plan
Let me start by saying I have been with Cellular South for years - too many to remember. We have a multiple phone plan with 4 phones, unlimited talk, text and data. About 6 months ago, I renewed my plan and upgraded my Blackberry. This week, while using the Blackberry, the mouse/tracker fell off the phone and rolled away. This put me in a position of only being able to answer the phone and call the last caller. I could not navigate through my phone to get to the inbox or directory since the tracker was gone. I contacted Cellular South to find out what I needed to do to get a new phone and was advised that I have insurance on my plan and they referred me to the insurance carrier. I contacted the insurance carrier, was advised the tracker falling off was a covered claim and was instructed to file a claim. I did. I was told that I had a $150.00 deductible, which I was required to pay via credit card over the phone. It took two days for my new cell phone to arrive and when I logged into the Cellular South to activate the phone, I SAW THAT THE SAME EXACT PHONE COULD BE PURCHASED FOR $89.99! I contacted the insurance company to advise them I wished to cancel the claim and return the phone (which had never been activated) and was told that "all claims are non-cancellable and non-refundable. The representative said that they are required to tell all claimants that the claim is not refundable and that all conversations are recorded. I asked to hear the recorded conversation and was then advised by the same exact person that the insurance company does not record their calls. Buyer beware! The insurance company that Cellular South has chosen to represent their customers is unethical and BOGUS! To pay $4.95 per month and then charged $150.00 for a phone I could buy brand new directly from Cellular South for $89.99 makes me question why Cellular South is using this insurance company. Although I am not an attorney, but I am familiar with the insurance laws in most states, Rebating and Kick Backs come to mind, which is most definitely illegal in the insurance industry within most States.