Sprint Complaint - Overbilling, false charges and poor customer service
CEDAR RAPIDS, IOWA -- I am a new customer at Sprint and I recently signed a two year contract. This is a horrible company that should be sued for over-billing and misrepresentation. Sprint has charged me over $400 for the first month's bill for a family plan (2 phones) where the quoted contract price was @ $140 for a basic family plan. Upon signing the contract, Sprint promised that the monthly fee would actully be @ 120.00 month with their so called discounts. They also said that would waive the activation fee. It has been two months and I have not yet received these credits and discounts which they promised upon signing the contract. In total, I have paid and been billed for $800 for two basic cell phones and two months of cell phone service. This charge includes a 20 minute call which I did not make and additional fees and taxes (which are not state required and are just an excuse for Sprint to charge their customers with hidden fees.) I went to speak to the customer service representative and he basically refused to assist me and said that he did not see anything wrong with the bill. I went to speak with a different Sprint representative from another store and he told me that the first month's bill should have been @260.00 since Sprint charges for an extra month in advance. He also stated that he could not assist me though since it was sprint's policy that I had to go discuss my billing questions with the store handling my contract.
I also do not believe that it should be legal for Sprint or other phone companies to charge customers for a month in advance for service. This is basically charging for a service which the customer may never receive. If the customer cancels his service is the extra month charge reimbursed or just ignored/forgotten by Sprint?