Priceline.com Complaint - Priceline.com horrible customer service
NORWALK, CONNECTICUT -- I booked a flight to and from Las Vegas for May 2010. In February, Priceline notified me via email my outgoing flight had changed airlines. The night before the flight, I went online to book seats and found out the airline had no record of our seatsl. I then called Priceline and talked to a representative for over one hour. She told me everything was taken care of. I got to the airport the next morning with my four friends and was told by Delta Priceline had not transferred our reservations to them. I immediately called Priceline and was told their computers were down so there was nothing they could do. By the time they came back up, it was too late to board. They also said none of their contracted airlines had available flights later that day.
My friends and I found flights that day on Southwest nine hours after the Delta flight was scheduled to fly. However, due to booking it that late, we ended up paying a net $1,550 extra.
After we returned from Vegas and I called Priceline about getting a refund since they messed up, they have not returned calls when promised, blamed Delta, not provided me with anybody's name and phone number in their company, and never really given me a reason as to why they are not liable.
In my opinion, I gave them my money and they not only messed up originally when they changed the flight and didn't properly transfer our reservations, but the night before when I noticed the problem. I found out the hard way they will not stand by their customers even if they mess up.