Travelocity Complaint - Pitiful Customer Service
After booking a family trip of a lifetime to Europe, 10 days before our departure, we realized that our connecting flights that we needed to catch were in fact NOT IN AND OUT OF THE SAME CITY. On an unfortunate oversight on our part, we had booked 4 tickets to Germany with connecting flights that were in fact in dfferent cities. They had us flying into Newark, New Jersey . . .but expected us to find out own transportation, somehow make our way through New York traffic during rush hour, go through customs yet again, and make a connecting flight out of JFK. ARE YOU KIDDING ME? I had no idea this was even allowed to be offered as a connecting flight. . . .as I have never seen anyone asked to travel to a different city to make a connection there.
After realizing this situation in which we had mistakingly got ourself into, I immediately called Travelocity to see what they could do to help accommodate us with a direct fly into JFK(instead of Newark, New Jersey). Much to my surprise, their only response was for us to pay $100 fee per person to change the entire reservation, as well as pay the difference in the cost of the new tickets we would be purchasing . . . .which would only result in an additional cost of $2000!! Supervisor, after supervisor could only read me their script . . .of what their company policies were . . .and offered no compensation for these ridiculous connecting flights that they had arranged for this trip. Nobody would have ever KNOWINGLY booked these ridiculous tickets . . . .its just unfortunate that Travelocity even felt like they were feasible connecting flights to offer.
After the frustration and and additional costs that we endured, we will no longer be using Travelocity. I don't think I have ever experienced such poor customer service in my life.