Lufthansa Informative - Lufthansa--Poor, Poor Service, Please Read
EAST MEADOW, NEW YORK -- I'm waiting to see whether Lufthansa will keep ignoring my letter, sent 3 weeks ago. After their flight arrived late (from Geneva to Munich, July 10th), I had to sleep over in Munich and catch their flight to Chicago the next day. The ticket agent told me she'd reserved a room at a Sheraton, then barely caught up with me on my way down the elevator to say they were booked full, and I'd be at the Holiday Inn. The next day, I flew from Munich and watched everyone around me enjoy movies...while the monitor in the seat in front of me wouldn't work for the next 8 or 9 hours. No music, no movies, no nothing. You'd think they would want to reply to my letter. Some sort of token of their regret. We'll see.
I tried to get their phone and/or email for Customer Relations (on their site), but the links don't seem to work there. Try it: http://www.lufthansa.com/us/en/Contact-via-E-Mail?contactChannelIndex=1