Maytag Corporation Complaint - Maytag Dishwasher Control Sensor Reliability
Purchased Maytag dishwasher model MDB7601AWQ 1/04/06. The $300 control sensor panel was replaced under warranty 5/3/07. The second sensor board failed 12/01/08. This time after lengthy negotiation Maytag agreed to cover the $300 cost of the board and only part of the cost of service. The third sensor board failed 8/04/10. This time Maytag would not cover any of the $159 service charge. Furthermore Maytag consistently denies that the sensor board is a defective product. Three failures of the same board in 5 years is Maytag's standard. They have refused to provide information as to the reliability of the board claiming that this is proprietary information. The authorized Maytag repair representative sited other customers who have replaced as many as four boards for this dishwasher. He further indicated that he thought the persistent problem may be due to a design defect which allows water seepage.
Shortly after I purchased the dishwasher Maytag changed the parts warranty period on the touchpad control sensor from 5 years to 1 year.
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