Hewlett Packard Company Complaint - I will never buy another HP product!!
I purchased an HP Pavillion p6320y on Feb. 18th, 2010. Not even 2 months after I bought it--it started freezing up on me--screen goes out--not to mention how SLOW it was and is!! I e-mailed HP tech support a few times--they e-mailed me back saying the same thing over and over. I need to uninstall a driver and re-install it. I need to do a system restore also!! I e-mailed them back and said I am not a computer whiz and there was no way I was going to do anything. THIS IS A BRAND NEW COMPUTER!! Finally I got an e-mail from a tech support person telling me if I don't want to do anything-I should call Customer Care and gave me the phone number. They would remotely take over my computer and do whatever to fix it. I called them around the end of June--the phone call lasted 93+ minutes. By the end of the phone call -my computer was FIXED alright-it didn't work at ALL!! Oh yes, the lady I spoke with told me to hang on the phone for another 20 minutes and she would have my computer up and running again. I said there was no way I was going to do that-said good bye and hung up. Oh yes, then she wanted to call me back later that day and do whatever. I called back the following Monday and spoke with someone else--that phone call ONLY lasted 83 minutes. I had to re-do my computer like it was brand new!! THAT IS TOTALLY DISGUSTING!! It is STILL messing up on me--this started happening shortly after I re-did it. I wrote to what I thought was the main place for HP in California 3 weeks ago at least. I put the about the same in their letter as I have here. I told HP I have had 2 other computers and they both lasted YEARS--not 2 months!! I have never heard anything from them AT ALL!! I still have the box and packing materials for the computer. I am not keeping the computer--I just need to know where to send it back to!! I will be contacting other places to let them know what has been happening in the past 5 or 6 months with the NEW computer!!