Carnival Cruise Line Complaint - Rip off!!!
I went on a cruise with a then co worker of mine in May of 2010. We booked the cruise in March 2010. Before setting sale there is a "funship pass" or something that each person is expected to fill out with information such as passport identification number, CC information for the card you intend to charge everything on the ship with name address al that good stuff. I filled out the fun pass with the proper information and expected my cabin mate would do the same. Apparently she did not fill out the information. When I went to check in and board the ship. The gentleman that was there asked me for my credit card. I handed it over to him and he gave it back to me and then gave me the key for my room. Then my cabin mate started talking to him and he then handed her the key for the room. I wasn't listening to what he was saying to her or asking her for as it was non of my business. We go on our cruise and had a great time not because of the Carnival experience though and when I return I get a bill from my credit card company for nearly $200 more than what I spent. I called Carnival and they stated that my cabin mate did not fill out her "funpass" so they just charged everything to my credit card. I was obviously furious. I explained that I never gave permission for them to make charges especially for another unrelated adult to my card. They should have asked me when we checked in if her charges were supposed to go on my credit card and would have stated ABSOLUTELY NOT. We actually both stopped working for that job very shortly after this cruise and I an not even in contact with this person. I explained to the representative on the phone that it is there job to obtain the proper information from everyone on board not my job and they need to collect it from the person that made all the charges. I did not sign for any of her purchases nor did I reap the benefits of them so I will not be paying for them. If they are bringing people in international waters they should have some idea of who is on the ship and since they have her information they need to collect from her. this is not my problem. so the representative stated that she was going to put in a dispute to see if they will refund the money and I should get a call back within one week. OF course I never received a call and I once again had to call them. The representative I spoke to this time said that she was sorry and they must have still been working on it but she was personally going to call me when she gets an answer. Surprise surprise...still no phone call. I did receive an email about a week later stating that they did not have any information for my cabin mate so since I was the only one that filled it out it gave them permission to charge me for her charges. Also that I should have went down and talked to them while I was on the cruise because they slipped a bill under my door. (Which I never received) I had to dispute it with my credit card company to get this resolved. This was my second and last time cruising with Carnival. They are shady liars with crappy cruises!!!
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