Six Flags Great Adventure - Jackson, NJ Complaint - Six Flags - Rip Off - Poor Guest Relations
JACKSON, NEW JERSEY -- I am writing to complain about Guest relations employees in the Six Flags GREAT ADVENTURE THEME PARK who worked on Sunday, August 8th 2010 at 2:00pm. I went to the guest relations to inquire about a discrepancy concerning tickets I purchased online. On the Six Flags website, I purchased tickets for both the Great Adventure theme park and the Wild Safari park, paying an additional $40 for my husband and 2 children. However, I was confused about transportation between the two parks. Upon calling your 1-800 number, I was told by a representative that a shuttle bus in Great Adventure would take us to the Wild Safari. Today, my family and I went to the park; upon reaching the Wild Safari shuttle site, we were told that our tickets were invalid for this bus, and that we would have to pay an additional money or use our own car. This was NOT explained to us upon calling the day before. The employee advised us to go to guest relations and speak to one of them. I reached the booth and began explaining my situation to guest relations representative who refused to listen or help me in any way, and responded "There is nothing we can do" in a rude and condescending manner.
I became very agitated with this extremely inappropriate response from a CUSTOMER RELATIONS employee and asked to speak to her manager. The manager, who was equally unhelpful, told me that I would need to use my car, despite my several attempts to explain that I was misinformed via the phone. He refused to acknowledge that the problem was miscommunication on Six Flags' part, and would not refund me my money or allow me to board the shuttle they had in Great Adventure. I ripped up my ticket and handed it on the counter. The first guest relations representative came from behind him and slammed the communication window shut in my face. I was absolutely outraged, and tapped on the window repeatedly, asking for her name. In response, she lowered the blinds so that I could not see her. Thankfully, my husband saw her name, enabling me to write a complaint to six flags directly. After this whole fiasco, a security woman appeared behind me and told me that I would have to be escorted out of the park. I did not use any profanity.
I did not confront or threaten any employees, making this dramatic notion completely unnecessary. I felt like I was being subjugated for merely attempting to remedy an unjust issue. The guest relations employees made absolutely no effort to assist me in any way, were extremely rude and inappropriate, and threw me out of the park for absolutely no valid reason; I felt like I was being disposed of because they did not want to deal with me. I will never, ever, return to SIx Flags park again, and I will listing this factual, and honest complaint on every outlet available in hopes of educating other consumers to be alerted with SIX Flags tactics. I am absolutely offended and enraged by this blatant disrespect and lack of courtesy.