Best Buy Complaint - Rip off extras - virus protection & geek squad
GREENVILLE, SOUTH CAROLINA -- I bought a laptop computer at Best buy. I did not want all the extras such as Geek Squad, virus protection ect... after looking at all the computers while they kept pushing these extras. I kept telling them no. Well after a while they suckered me into it. I paid 125.00 for the extras that covered my new computer and my other desktop I had at home. When I got home I uploaded the software on both computers. (keep in mind my other computer never had virus protection and had not gotten a virus for more then 4 years)3 days later my computer had a bad virus. I called the Geek Squad and they told me they could not help me and I would have to take it back to Best Buy. I took it in and they told me I would have to pay another $200.00 to see what was wrong, not to fix it, but to see what was wrong. That would add up to $325.00 just to see what was wrong and paying for the protection they lied about. They told me that because the virus protection is not 100% effective that they would not do it for free. The virus protection could be 2% effective or 5% or 20%, who knows, and the fact that the whole time they were selling me the computer and begging me to buy the extra's, they never told m that it might not protect my computer. It also seems funny that I have never got a virus until I installed their virus protection. They were smart a*^%$, sarcastic and rude. I run my own business and all my information was on it. The extras are worthless and they lied through their teeth. Best Buy is a rip off.