Priceline.com Complaint - Poor Service & Stuff Charged....
I was trying to book 2 hotel rooms through Priceline.com for a little weekend family get a way before school starts back & I tried 2 different hotels first the Hampton Inn and the rooms we wanted they didn't have (after I searched certain dates this hotel came up saying it had the oceanfront rooms we wanted) when entering in the credit card information it says the website was down to try again in a few minutes. So I tried our 2nd choice hotel and it wouldn't go through again. Priceline was saying that for 2 rooms for 2 nights that the total would be 747.68 okay but it didn't go through. When I go to call the hotel to see if I could book the rooms through them straight it turns out the the rooms are $10 dollars cheaper than Priceline had quoted. (note when the website went down it stated that my card would not be charged) Monday after all this happened I get a phone call from my bank saying that Priceline is holding $1500.00 of my money. I try to call them and of course the phone number listed is automated. I try to email them. Then finally I am able to chat online with a person that is suppose to work for this company her name is "Samantha" she isn't much help either she just keeps telling me to call the number off the website and go through the prompts I kept telling her I had tried over and over again and it was not sending me to a real person. She wasn't helpful at all. FINALLY after hours of deadend phone numbers and poor customer service I spoke with someone and got it straightened out.
In the beginning I thought that the hotel that was being held for was the Hampton since I tried it first when I called them they told me they didn't deal with Priceline and I said "well that is odd since I can book rooms with you through them"
I wouldn't suggest anyone use this website.