Roamans Complaint - Roamans won't fix their mistake
I had posted on a website called wishuponahero.com asking for a new swimsuit. A nice lady responded and ordered a swimsuit for me from Roamans. When the swimsuit arrived it was the wrong size. The correct size was ordered and listed on the invoice, but the item was incorrect. Roamans is insisting that I send back the swimsuit at which time they will refund the original method of payment and then recharge the credit card for the replacement suit. Since a stranger sent me this suit I obviously can not authorize this. They then offered an option to credit MY account. But that it'll take 4 weeks!
Considering this was a mistake by their company this is totally unacceptable. I have told them several times now through email correspondence that I do not have contact with the woman who purchased this swimsuit. I feel like I'm going around and around in circles with them. Each time it's a different person who answers the email, and several time just "form letters". I just need to return the swimsuit and get a replacement (since they no longer even have the size that was ordered) within a reasonable period of time. This was NOT my mistake or the mistake of the woman that ordered the swimsuit. The invoice proves that. So waiting more than 1-2 weeks is unreasonable.
I have also contacted the BB regarding this. I will never purchase from Roamans again.