Budger / Avis Rent a Car - Lihue, HI Complaint - Car rental rip off - Busger / Avis Car Rental

Review by HI Travler on 2010-08-09
LIHUE, HAWAII -- We rented a car for 24 hours to drive around the island for $69.95 a day. This was the 3rd car we had rented on the 3rd island while on a cruse. We got stuck in road construction and expected a normal $15.00 hourly rental fee like Thrifty had been charging. To my surprise we were charged $52.47 for the extra hour. What a rip off and obviously a franchise praying on the cruse ship tourist. Another family we rode in the shuttle van with was also furiouis because they were charge $150.00 for being 2 hours late with a minivan. The gentalmen said they paid
Needless to say this one dealership has caused both myself and the other family to never again rent from any Budget / Avis rental place ever again and to forever recommend to everyone they never use them either. I also intend to notify the NCL cruse line about the preditory practices.
Comments:2 Replies - Latest reply on 2010-08-10
Posted by David on 2010-08-09:
I could also assume that you would be the first person to write a complaint if your 'reserved' car or minivan somehow wasn't available when you got off your plane or cruise. I'm sure the extra hr charges were on your contract. Why would NCL care? They don't offer car rentals.
Posted by Anonymous on 2010-08-10:
Agreed. I didn't look at Budget's terms and conditions however I'd also bet the late fee is in there.

Lihue is a tourist destination. NCL or any other cruiseline has no control over what Budget charges. They will not care less about your letter, imo.

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