Bosch Complaint - Bosch - Horrible Quality & Even Worse Customer Service
HUNTINGTON BEACH, CALIFORNIA -- In short, don't ever buy a Bosch appliance for two reasons:
1) The Quality is bad
2) The Customer Service is pathetic.
In October of 2007, I outfitted my entire kitchen with new Bosch appliances because of the fantastic experience with a previous Bosch dishwasher that I purchased/installed in my preceding home in 2005. I purchased the following Bosch items: one dishwasher, one gas cooktop, one double electric wall oven, one wall mount chimney hood, and one side-by-side refrigerator.
Last year my double oven’s main touch panel/controller went bad (luckily I had an extended warranty to cover the costs to replace) and just this past month, my refrigerator’s controller has gone bad.
With the refrigerator/freezer, the freezer compartment gradually stopped being cold due to ice buildup on the defrosting system. I followed the user manual instructions a few times – unplugged it, allowing it to defrost manually. The freezer would start working again, however over time the ice would build back up and my family would be left with thawed food and no ice in the freezer again. Last week I called the local authorized Bosch service provider, that previously performed the work on my double oven, to come take a look at my refrigerator to see what was wrong. The service technician followed the Bosch inspection/troubleshooting procedures and determined that the main controller of the refrigerator/freezer was not functioning properly and that it would need replaced.
I first called Bosh, then wrote them a letter asking for them to make it right, as I spent a SH*T load of money on their appliances and have had issus after issue. After not having a working freezer (in the summer) for two weeks while going through the 'process', Bosch's only corrective action/customer service was to pay only 50% of the part!