Alamo Complaint - Fraudulent claims on car damage
ARIZONA -- I recently graduated from AIT (advanced individual training) from the army and my mother and friend drove out to see me graduate. They rented from Alamo and we used that car for about 2 days and returned it. When my mother was filling out the paperwork for the rental they asked her if she wanted to by insurance just in case the car was damaged. She said no and that was the end of it (or so she thought). We returned the car in the same condition it was rented and when it was returned they wrote no issue of damage on the receipt and we left. A few days after getting home to New Jersey we received a call about damage to the car. My mother argued it and has all the documentation to back it up. She spent about 6 hours of her time argueing it that night. A few days later she was contacted again and this time the claim was turned over to a collection agency. She then spent more time providing documentation and doing some research and mailing it to them. A week or so later she got a envelope in the mail saying the collection agency though the claim was valid and was going to pursue it when it is not valid AT ALL. Reading reviews and scouring the internet I've come to find this happens all the time. It is their policy to not inspect the car and to push to have the insurance purchased or file faulty claims. Their is reviews of disfunctional cars that have lead to accidents and injuries as well as a slue of other things. This company needs to be set straight. Noone seems to have done anything about it, because they are afraid and or do not know the system so they just pay the money. THIS IS WRONG. My mother and I have decided to file a class action lawsuit against this company.