Mszawesome Complaint - "mszawesome" eBay who purchases products & leaves bad feedback w/o proof that items were actually damaged.
NEW YORK -- Recently we started our own eBay business. We started out small and purchased a pallet of makeup items from ULTA on a pallet. All items are brand new unused/unopened. Some items are full sized brand new testers. This means the items were given to the stores to give out as samples, but not all stores use all of the products therefore they go back to the manufactures or get auctioned off. It's a great way for someone who wants to start out on eBay small.
After the hit of everyone loving our makeup items and leaving great feedback to help us improve as eBayers we got into reselling gently used or brand new name brand clothing. This is possible because we purchase the gently used clothing from whoever! We also go out to stores and purchase brand new items with tags. This is possible because we get it for a great price and sell it for a quarter of the cost you'd buy it in the store, and we're recycling. Great trade off this day in age.
Then came along eBayer "mszawesome" out of San Francisco, CA, sent us an email asking about a 'Hard Candy, Eye Candy Buttered Popcorn eye shadow' Asking if the product was new. We simply sent her a message back stating that all of our makeup items are brand new full sized testers purchased in pallets. They do not come in the fancy boxes like you get when you pay $20 per item in the store. Mszawesome sent back no messages with any other questions so we thought that's a good thing. Mszawesome then purchased this Hard Candy item from us. We shipped it out right away- all of our eye shadows get wrapped before being placed in the an envelope to ship out.
A few days later without any emails or eBay messages mszawesome leaves negative feedback. Naturally this came as a stock because whenever anyone has issues with an item they purchase eBay asks them to contact the seller to work things out. So we eBay messaged mszawesome asking what they meant by the feedback they left (package was dirty and sticky... not sure about the authencity of product... :( ) We also asked for pictures, twice, for proof that the item arrived as stated. No pictures were given. We offered a full refund, mszawesome didn't even want a refund. Fishy, right? Initially that's what we thought. We asked for a feedback revision in exchange for photos of proof and we would send a refund. Still mszawesome refused. All of our products are authentic and we have our bill of sales to prove their authenticity.
To all other eBay sellers out there working hard your eBay business beware of, mszawesome. The eBayer on the shady side of the fence. We will add updates on the situation or if the eBayer changes eBay names. It's only fair to report such nonsense to all other who might have the un-pleasure of working with, mszawesome.