Southwest Water Company - Eco Resources Mud #284 Complaint - Unethical - Poor Customer Service: Southwest Water Company
HOUSTON, TEXAS -- I also had a problem with this same company. When I lost my job I also had to decide whether to pay my water bill or buy food so a lot of times I made it just before being disconnected. This company makes up random rules to charge you the reconnection fee. I made the payment due and called at 9:00 AM to advise them of this on the day that I was scheduled to be disconnected. They the informed me that I had to pay the reconnection fee so that they could call dispatch and cancel the disconnection. I asked to speak to a supervisor and gave my number to them. They promised to call me back and never did. I was disconnected @ 4:00 PM that day (even though I posted a copy of my payment where the service man could see it). The technician said that all they had to do was pick up the phone and call him. Also, until 12:00 PM they are working the orders from the day before so Ec-Resources could have called him easily to cancel the disconnect, thereby negating any reconnect fee. He would never have driven out to disconnect my service.
Also, no one ever called me as I was promised. $50.00 to make a phone call is outrageous and I should not have had to pay this fee. I know that I am living month-to-month and should try to pay this bill on time. However, this is an unethical charge and Eco-Resources (now Southwest Water Company) just doesn't care. They tell other people that if you call before 12 that day you won't be disconnected. But it seems to be just random rules depending on whom you talk to. I can't seem to find out who decides rules and regulations since they aren't governed the way that normal water companies (in cities) are in which policies and procedures are straight forward.