Hughesnet Satellite Broadband Complaint - Poor Service and Early Termination Fees
When you sign up for their service, you implicitly agree to a 2 year service contract. No signature required - they charge you for early termination because they have it posted on their website.
Initial cost is expensive, around the $400 mark. If you get their service on a promo, and are unhappy with the service, which you most likely will be, be prepared to repay that full price (its posted in the implicit service agreement on their website).
Monthly service is expensive, considering the speed is barely better than dial-up. You cannot run a reliable wireless network on this system (in order to have our network run, I had to have all firewalls disabled and no password on our wireless router). Also, you have a daily maximum download size (250 Mb), and if you exceed that amount, no connection for 24 hours. You can pay more than the base rate of $59.99 per month if you want to be able to download more, but its not like that changes the speed. AND if there is any in-climate weather, your service will be down.
And when you do try to cancel, they give you lots of reference numbers, in fact, I have reference numbers for reference numbers. Their system is so convoluted and it is difficult to speak to someone who knows what is actually going on. We have called to cancel a minimum of three times, and each time we are told something different, given a reference number, and also told that our account is still active, but of course, they will deactivate it for us.
We are sucking it up, paying the early termination fee to be free of this mess and switching to a different company, which also has a 2 year contract, but actually has a usable connection that we were given a free trial period to test.